I've seen a lot of digital workspaces. Canva accounts with 400 unnamed designs. Google Drives with folders inside folders inside folders, none of them labeled in any logical way. Inboxes with thousands of unread emails. Project management tools set up six months ago that nobody actually uses anymore. When a new client comes to me and their digital workspace is in this kind of shape, the first thing I do is not what most people expect. I don't start organizing. I don't start deleting. I don't open a folder and start dragging things around. The first th[...]
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